Higher Education Loans Board (HELB) realises enhanced digital service delivery through the implementation of a secure loans extranet solution from Dotsavvy
The Higher Education Loans Board or HELB for short has the important mandate of disbursing loans, bursaries and scholarships to Kenyan students pursuing higher education in recognised institutions as well as recovers loaned out funds. In 2012, HELB engaged Dotsavvy to build a responsive website that would enable it to have a modern and user-friendly online presence. However, the most significant aspect of the website was the roll-out of a secure student loan extranet that would enable enhanced digital services for the many Kenyan students who rely on HELB loans. The HELB student loan extranet would be the focal point of the HELB website and it needed to work flawlessly from go live.
In addition to building the aforementioned responsive HELB corporate website, Dotsavvy did a detailed needs analysis for the execution of the extranet as included in the scope of work. Student loan applicants needed to be able to login to see their loan status and statements for the transactions they have carried out regarding their loans – in real time. This involved real time replication of HELB’s Oracle database with the MySQL database running the HELB website. Security of the students loan extranet required an SSL certificate and databases are backed up regularly.
Since implementation and go live, the HELB corporate website and student loan extranet have functioned smoothly. The extranet in particular is very robust and handles thousands of users and transactions on a daily basis. The student loan extranet has never broken down in the two years or so it has been operating and security has been robust due to the use of an SSL certificate as well as strong policies and procedures.