General Manager

The General Manager position at Dotsavvy is responsible for overall Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of our Digital Agency. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading Dotsavvy and our team to meet budget, revenue, and customer satisfaction standards focussed on our diverse and integrated digital marketing products and services.

Through a thorough understanding of Dotsavvy policies and practices, the General Manager will create a customer-first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service.


  • P&L responsibility- review both revenue and costs on a monthly basis for accuracy and opportunities
  • Build and manage internal team relationships to manage customer satisfaction
  • Hire, train and develop Dotsavvy employees to meet business guidelines
  • Manage day-to-day operations at Dotsavvy including customer and employee issues as needed.
  • Track and meet business metrics
  • Responsible for the overall planning, organizing, leading and controlling functions at Dotsavvy
  • Audit Dotsavvy to confirm compliance with internal and external procedures as well as accordance with regulations.
  • Provide direction to the Dotsavvy team regarding duties and goals


  • Minimum of three years’ experience as a manager in a digital marketing agency or similar kind of client service organization
  • Proven track record of seamless operational functionality and achievement of business goals
  • Ability to solve complex problems and issues
  • Strong analytical skills to interpret and forecast financial budgets
  • Develop and implement operating plans for continuous business process improvements
  • Strong leadership experience and skills.
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Great customer relations skills and experience
  • University Graduate in a relevant field of study or the equivalent gained through work experience and various types of educational programs
  • Proficient in all areas of Microsoft Office
  • Experience managing a staff of five or more people


If you think you are that special talent we may be looking for, kindly send us your credentials on with the subject line ‘General Manager’ by 5.00 pm East African Time (EAT) on or before Monday the 16th September 2019. Only short-listed applicants will be contacted.


Dotsavvy is a Nairobi based digital business agency focused on creating the best possible digital outcomes and ROI for our clients. We are passionate about all things digital, and our holistic approach combines strategies, tactics, and continuous measurement and improvement — all working together within clients’ budgets to deliver. We have proven the success of this process over the past 17+ years where we’ve helped 100s of clients build successful digital business programs and delivered 1000+ digital projects. Dotsavvy is a creative, fun and challenging company that is committed to helping our clients’ businesses succeed. We look for team members who are up for a challenge and are equally committed to work and fun. We’re seeking talented and enthusiastic professionals to join our team of digital experts who drive positive results for our clients.